LEGAL REFERENCE

Your Privacy Matters to Us

We built ughoki around your trust. This policy shows exactly how we handle your account details, payment information and gameplay data. Everything you share stays protected.

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ughoki Your Privacy Matters to Us

What We Collect and Why

When you open an account with ughoki, we collect your name, email, phone number and payment details to verify your identity and process transactions. We also track your gameplay activity, session history and device information to improve your experience and detect fraud. Your data is encrypted and stored securely. We never sell your personal information to third parties. Where local law permits,

we may share anonymised gameplay trends with our game providers to optimise lobby performance. You can request access to or deletion of your data at any time through your account settings.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Questions About Your Privacy

Email Support Reach our privacy team at [email protected] with any concerns about how we handle your data. We respond within 24 hours.
Account Settings Manage your privacy preferences, communication choices and data sharing options directly from your account dashboard anytime.
Data Request Form Submit a formal request to access, correct or delete your personal information. We'll process it within 14 days of receipt.
TRUST MARKERS

How We Earn Your Trust

Encryption Standard

All payment and personal data travels through SSL 256-bit encryption. Your DANA, OVO, GoPay and QRIS transactions are protected end-to-end.

Regular Audits

We conduct quarterly security audits and penetration testing to identify and fix vulnerabilities before they affect your account.

Fraud Detection

Our system monitors every login and transaction for unusual activity. Suspicious behaviour triggers instant verification to keep your funds safe.

Compliance Framework

ughoki follows data protection standards aligned with Indonesian regulations and international best practices for gaming platforms.

No Data Broker Relationships

We don't share your gameplay history, payment patterns or contact details with data brokers or marketing networks without your explicit consent.

Transparent Logging

Every access to your account is logged and visible to you. You can review login history and device activity from your privacy dashboard.

Privacy Across ughoki

Live Casino Tables
Your session data and table history are encrypted and never shared with other players or external analytics firms.
Slot Lobbies
Spin history and feature data stay on your account. We track play patterns only to personalise your lobby, not to sell insights.
Sportsbook Markets
Betting history and odds preferences are private. We don't disclose your wager patterns to third-party sports data providers.
Payment Processing
DANA, OVO, GoPay and QRIS transactions are tokenised. Your actual payment credentials never touch our servers.
Mobile App
App-based gameplay follows the same encryption and audit standards as our web platform. No additional data collection occurs.
Account Recovery
If you lose access, we verify your identity through email and phone before restoring your account. No shortcuts, no data leaks.
Withdrawal Requests
When you cash out to DANA, OVO, GoPay or QRIS, we confirm your identity once more. Your funds go only to the account you registered.
QUICK SIGNAL

What Defines Our Privacy Approach

01
Zero Third-Party Tracking We don't embed tracking pixels or sell your browsing behaviour to ad networks. Your lobby activity stays between you and ughoki.
02
Minimal Data Collection We ask only for information needed to verify your identity, process payments and deliver your gaming experience. Nothing extra.
03
Instant Deletion Close your account and request full data removal. We purge your records within 30 days, except where law requires retention.
04
Transparent Cookie Use Our cookies remember your preferences and keep you logged in. You can disable them anytime; your account stays secure.
05
No Behavioural Selling We never profile you for targeted advertising or sell your gaming habits to marketing firms. Your data is yours alone.
06
Annual Privacy Report Each year we publish how many data requests we received and how we handled them. Full transparency, no hidden practices.

Privacy Questions Answered

We retain your data for 12 months to comply with Indonesian financial regulations and fraud prevention. After that, we delete everything unless you request earlier removal. You can ask for instant deletion anytime through [email protected].

Yes. Log into your account, go to Privacy Settings, and click 'Download My Data'. We'll email you a complete file of everything we store about you within 7 days, including your profile, transaction history and device logs.

No. We use tokenisation, which means your actual payment credentials never touch our systems. Only a secure token is stored. Your bank or e-wallet provider handles the real transaction details.

We share only anonymised, aggregated data with our game providers to help them improve game performance and detect technical issues. Your individual gameplay history, account balance and personal details are never shared.

We notify affected users within 24 hours and provide free credit monitoring for 12 months. We also report the breach to Indonesian authorities and cooperate fully with investigations. Our insurance covers financial losses from confirmed breaches.

Absolutely. Every email includes an unsubscribe link. You can also manage email preferences in your account settings. We'll stop sending promotional messages immediately while keeping transactional emails like withdrawal confirmations.

We use cookies to remember your login, language preference and lobby filters. We don't use cookies for cross-site tracking or behavioural advertising. You can disable cookies in your browser; your account will still work, but you'll log in each session.